Cancellation, Return & Refund Policy

Cancellation, Return & Refund Policy

Order Cancellation
Orders can be cancelled before shipment is completed and before production begins.
When cancellation is approved before the order ships, the full purchase amount will be refunded to the original payment method.
Orders already handed over to the carrier are no longer eligible for cancellation.

Returns
A return request must be made within 14 days of receiving the order.
Returned items must satisfy these conditions:

The product must be unused and kept in its original condition.
All original packaging must be included in the return package.
A valid order confirmation or purchase proof must be supplied.

Please reach out to customer support before arranging return shipment. Return guidance must be provided first and followed properly.
Customers will pay no more than one total shipping charge, including original shipping and return shipping when applicable.
Restocking fees will not be applied.

Refunds
Once the returned product is received and checked, an email confirmation will be sent to show that the return has been reviewed.
You will be informed whether the refund request has been approved.
Approved refunds will be returned to the original payment method, normally within several business days depending on the payment processor.

Delayed or Missing Refunds
If the refund has not appeared:

Check your bank account again.
Contact your card issuer, as posting may take additional time.
Contact your bank, since refund timelines may differ.

If the refund is still missing after these steps, please contact support:
Email: service@nuvoriia.com

Return Shipping
Return instructions will be provided after approval.
Returns due to personal preference or customer-related reasons may require the customer to pay return shipping.
For damaged, defective, or incorrectly delivered products, return shipping costs will be covered.